the studio
Cancellation Policy
Please give as much notice as possible .
In case of cancellations or reschedule less than 48 hours of the appointment, we will charge 50 % of the full price, and 100% change on the day of appointment(less than 24h .)
By booking online, you understand and agree to our booking policy, Please give us at least 48h notice to avoid any charges.
We send confirmation texts or emails for all of our appointments.
If you do not receive these between 24 hours of booking your appointment then please contact us ASAP via email as your appointment is not confirmed.
This can be due to incorrect contact information, a problem with our booking system or a miscommunication that can be resolved easily if we are informed.
Reminder
We send reminders to all client for their appointments 72hours before.
This means, if you wish to cancel when you receive your reminder, that will be free of charge as this is more than 48h before your appointment.
Please be aware that anything under 48h will be a charge.
Please read our cancellation policy.
Available lengths/thickness
CLASSIC
J :7-13mm 0.12,0,15
B/C : 5mm-13mm 0.12,0.15
CC : 5mm-13mm 0.12,0.15
FLAT LASH
J/B/C/CC 8-13mm
0.15,0.20
B/C/CC 8-13mm
0.10
Volume Lash
3D-5D 0.07
8-13mm
Infill
Please note: Infill is recommended every 3 weeks ,When booking infills please ensure that you have at least 40-50% of lashes left on, any appointments after 4 weeks will need to be booked as a full set appointment. We reserve the right to cancel your appointment or to charge a full set price if you come with almost no lashes left.
We do not infill other salon's work due to unexpected quality work also we cannot expect the treatment time needed. Please book a removal and a new set.
Arrivals
Please arrive on time. Every appointment has been allocated a time slot especially for the needs of a client and we would like you to get the most of your time. If it is your first visit, please arrive at least 5-10 mins before your appointment in order to complete your consultation form and remove make up without cutting into your appointment time.
If you have a make up on, please allow yourself extra 10 minutes to remove all make up.
Being unable to arrive early with make up on, we will have to deduct make up removal time from treatment time.
Arriving late will result having less time for your treatment and we cannot guarantee being able to give you the full service.
Personal Belongings
Blanco lash studio (Manam lash ltd ) is not responsible for any loss or damage of personal belongings left unattended.
Attending your appointment
We are a very small salon and please attend your appointment by yourself.
As a mother, We understand you may need to bring your child suddenly, as long as your child can wait your appointment without disturbing other clients we can certainly accept that :)
(No youtube or video to be played without earphone, or no smelly food or drink is accepted.)
Phone Policy
During the appointment you will not be able to talk on the phone as this will distrust other clients also it will extremely be difficult for technicians to work on your eye area, which mean you might not be able to receive full / quality service as we would need to stop or work slower.so please do accept this for your own safety and comfort.
Many thanks
Team Blanco